Support Services

Fast, Reliable IT Support Services

Deycom Computer Services providing IT support throughout the South East of Ireland

Deycom Computer Services specialise in the IT support of small to medium enterprise and educational bodies throughout the South East of Ireland. We offer a range of flexible support contracts from remote and offsite support to the dedicated outsourcing of IT support personnel.

Interested in Support – Why not get a free health check and let us assess what you might need?

Our support services include:

REMOTE SUPPORT
Using the latest hardware and software technology we can connect directly to your computer system to resolve most IT issues.

HELP DESK SUPPORT
We provide all our support customers with Help Desk phone support and you can log a support ticket online, by email or by phone.

ONSITE SUPPORT
When required we will send a support engineer onsite and we provide fast response times working within agreed SLA Levels.

MANAGED SERVICES
With our Managed Service Support solution, we can monitor and resolve issues on your site 24/7.

OFFSITE REPORT MONITORING
We can monitor critical elements of your IT system and respond to system failures

Having worked with an extensive range of organisations Deycom Computer Services has created several distinct support products to match the service levels required by our clients and we offer flexible payment options to help you better manage your IT budget.

Integral to our support service is a high level of customer service which means fast responsive times, delivering on our promises and a commitment to our service level agreement times.

We believe we can deliver a fresh approach to how the IT support needs of your organisation are being met and we’d be delighted to provide you with a free no obligation onsite assessment to determine your IT support requirements.

We would be delighted to discuss any of our services in greater detail and you can contact Deycom by phone on 059 91 30777.